Last Updated: 19-10-2025
At Sunahri Wear, we take pride in the quality of our jewelry. However, we understand that sometimes issues can occur.
What is Covered:
We will replace any item that arrives with a manufacturing defect or is damaged/broken. This includes broken chains, loose stones, or faulty clasps.
Process:
To be eligible for a replacement, you must:
- Notify us within 3 days of receiving your order.
- Provide clear photographs or a short video clearly showing the damage or defect.
- Provide your original order number.
Once we receive and approve your claim, we will arrange for a replacement of the specific item.
What is Not Covered:
Please note that we do not offer replacements for:
- Change of mind or dislike of the product.
- Items that have been damaged due to wear and tear, mishandling, or after delivery.
- Minor variations in color or design that are inherent to handmade or photographed products.
All approved replacements are final.